The job of a communications leader looked very different five years ago. The channels were the same — paid, earned, shared, owned — but the speed, the scale, and the tools weren’t. Today, generative ...

In today’s business world, managing up through effective upward communication is essential for leaders to bridge gaps, influence decisions and build trust across diverse priorities and cultures.

When a crisis hits, how your brand communicates about it can either preserve trust with consumers or deepen the damage. Having a clear, actionable communications strategy in place before you need it ...

Embrace vulnerability, know when to keep silent, and other strategies from Kellogg faculty. But the ideal form of communication can change dramatically from one situation to another. The optimal way ...

Communicate with self-awareness, executive presence, empathy and flexibility in communication style Evaluate executive presence and communication flexibility using self-assessment and feedback Analyze ...

A successful enterprise unified communications strategy includes careful forethought, input from end users and a thorough understanding of the UC market and its products. A good enterprise UC strategy ...

Ask open-ended questions to build trust and gather rich patient information. Actively listen to patients without rushing to treat. Be mindful of verbal and non-verbal communication. Restate patients’ ...

This course introduces frameworks for analyzing how cultures influence the way business is conducted globally through a ...

Can you speak about your Communications experience? I’ve worked across the biopharmaceutical industry with companies ranging from small, private biotech to large pharma. I’ve spent the majority of my ...

A decade ago, while traveling across Africa visiting Clinton Foundation projects, I found a replica of a late-19th-century map titled, “Communications and Towns.” It depicts the flow of information ...

The question is no longer whether, but when your organization will suffer a consequential cyber incident. A crisis communications plan is mandatory to protect your business. Incident response isn’t ...

Your packaging might be the most important form of marketing you have because it is the only form of marketing that 100% of your customers will see. Your packaging is how your brand is represented on ...