Forbes

Bad Customer Service Could Cost More Than $3.7 Trillion

Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up 19% ...
Inc

Your Customers Are Not the Same. Should You Be Treating Them as if They Are?

When it comes to making your customers feel like they belong with you, equality isn’t always the goal. To be clear, there should be gender pay equity, people shouldn’t be discriminated against or ...
Phys.org

Is the customer always right? Study finds rude customers hurt business

Frontline employees who face rude or disrespectful customers are more likely to justify negative behaviors, from cutting corners to leaving their jobs, according to a new study. Barry Babin, Phil B.
Entrepreneur

Don’t Wait For Customers to Find You — Here’s How to Go to Them Instead

In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly ...
Business Wire

Customers Bancorp, Inc Announces Board Additions

WEST READING, Pa.--(BUSINESS WIRE)--Customers Bancorp, Inc. (NYSE: CUBI), the parent company of Customers Bank (collectively, “Customers”) has expanded its Board of Directors and appointed ...
CNET

Customers Prefer Apps Over Websites for Wireless and Home Internet Service

Easier logins are a key reason customers are happier with apps, according to a JD Power study. According to the 2026 US Telecom Digital Experience Study, surveyed customers gave app login an ...