Microsoft Dynamics 365 and Salesforce are widely used and rank high on analysts' lists of top CRM tool picks. CRM systems continue to evolve, encompassing more of the customer experience across more ...

In many organizations currently using Salesforce, the friction does not initially feel like a CRM problem. It feels like extra steps throughout the workday. Sales teams collaborate in Teams but update ...

Microsoft’s new AI-powered tool could potentially give CIOs a timely reason to revisit long-standing CRM decisions, analysts say, especially as questions over Salesforce’s enterprise adoption mount.

Microsoft introduces Dynamics 365 Activate, an AI tool that prepares and automates Salesforce to Dynamics 365 migration.

Microsoft just announced a suite of autonomous AI agents for its Dynamics 365 platform, intensifying the competition with Salesforce in the enterprise AI market. The tech giant will release ten new ...

Microsoft previewed two sales-facing agents Wednesday, and they will initially connect to Dynamics 365 and Salesforce. The first, Sales Chat, gets sales reps up to speed on a customer's recent ...

Wealth management's leading AI-powered organic growth engine eliminates data fragmentation across the three CRMs most widely used by advisory firms — meeting advisors inside the systems they already ...

Microsoft MSFT shares are facing a fresh test of whether its enterprise applications unit can move the needle for investors. The trigger is Dynamics 365 Activate, an AI-powered migration tool the ...