The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

CRM stands out as AI-driven growth, rising margins and steady beats strengthen its cloud investment case as AI demand ...

‘My priorities for my teams is to improve our speed of response, to improve our speed of resolution and to improve the quality of the resolution that we‘re providing to our partners and to have more ...

SAN FRANCISCO, Oct. 10, 2019 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today introduced Lightning Order Management, a new product that seamlessly connects and automates the ...

This week, during its Success Anywhere World Tour, Salesforce made a case for rethinking how sales teams are managed now that most salespeople will be shifting almost exclusively from working from ...

The dismissal ruling pushes back against overly broad claims suggesting that actively managed mutual funds and revenue sharing are inherently imprudent in qualified retirement plans. A ruling recently ...

State Department officials say they’re trying to set the tone globally on AI usage, as lawmakers question if it’s enough ...

The results are in. Forrester uncovered the Total Economic Impact TM of Salesforce Case Management solutions on public sector agencies. See how these organizations unleashed service efficiencies, ...