Review finds knowledge management boosts public sector performance in emerging economies

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...
No Jitter

Can you afford not to invest in knowledge management?

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...
AFCEA

Government Knowledge Management Group Seeks Answers

A low-profile organization looks far ahead into an esoteric world. The key to understanding and processing information may lie not in new technologies or advanced system architectures, but instead in ...
Tech Zone 360

The Role of Knowledge Sharing Technology in Call Centre Management

In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...
Business Wire

LA Financial Credit Union Launches Employee Knowledge Management Solution to Expand Investment in Member Engagement

TEWKSBURY, Mass.--(BUSINESS WIRE)--Engageware, the industry-leading provider of customer engagement solutions, today announced Pasadena, California-based, LA Financial Credit Union, has strategically ...
Forbes

Knowledge Management For Customer Experience: Challenges And Best Practices In 2021

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...
Education Week

Knowledge Management in Education

Welcome to today’s online chat about using data to improve decisionmaking at all levels of education. This is the second of two chats accompanying the release of “Technology Counts 2006: The ...