SAP Connect 2026 SAP's customer-facing event spanning CX, commerce and AI-powered enterprise applications, held in Las Vegas and online.

CX Today covers news including Call Recording Compliance, Microsoft Teams Contact Center, Security and Compliance and more.

AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

ISG’s Research Director, Keith Dawson, says the contact center is becoming a customer engagement hub, forcing buyers to weigh AI governance, context, quality automation, and IT alignment alongside ...

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.

Cisco will host WebexOne in Austin from 5–8 October 2026, bringing together collaboration, CX and IT leaders. Sessions will cover AI-powered collaboration, Webex Calling, contact centres, workplace ...

Dr. Martens' Chief Technology & AI Officer Graham Calder shares how the iconic brand fixed its fragmented customer care operation.

AI may have shifted from experiment to enterprise priority, but many UK businesses now face a difficult follow-up question: who controls the data that makes those systems work? New IDC research, ...

That is a serious amount of momentum. It is also the point at which a company investing in a customer data platform or marketing system should get a little pickier about the word “integration.” Zeta’s ...

CX Today covers news including CRM, Customer Engagement Platform, Customer Retention Strategies, RCS Business Messaging Software, WhatsApp Marketing Software and more.

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions.