AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

AI agent security risks are rising as Medicare, Gemini testing, Manchester Airport, and CISA highlight access and identity threats.

Dr. Martens' Chief Technology & AI Officer Graham Calder shares how the iconic brand fixed its fragmented customer care operation.

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions.

CX Today covers news including CRM, Customer Engagement Platform, Customer Retention Strategies, RCS Business Messaging Software, WhatsApp Marketing Software and more.

ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.

The validity of influencer marketing as a loyalty driver is frequently questioned, as the rise of AI and paid promotions has placed credible reviews under increasing pressure. Consumers are becoming ...

AI agent governance at runtime means controls have to survive after an agent leaves the planning stage and starts touching real systems. That includes current user identity, task-specific permissions, ...

Anthropic is adopting ZDR for Mythos and Fable 5.1 after enterprise feedback, intensifying the frontier AI data protection race with OpenAI. Anthropic is backing away from its data retention ...

Gartner has published its 2026 Magic Quadrant for CRM Sales Platforms, and there is an important caveat before getting into the vendor rankings. This is the first edition under the CRM Sales Platforms ...

A supply-chain attack involving the open-source LiteLLM framework potentially exposed more than 2,500 organizations worldwide, according to research from cybersecurity firm CloudSEK. CloudSEK ...