CX Dive spoke with the two retailers to understand how their AI assistants are helping shoppers navigate the tricky home ...

CX practitioners can hear from other leaders, analysts and executives and discuss strategies to surmount new and perennial ...

Customers will be able to choose from three personalized weekly rewards to use at partner restaurants and then receive ...

The busiest shopping period is approaching fast, and consumers’ plans for how they’ll approach their gift-buying sprees are ...

Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to ...

Consumers using AI engage with brands’ offers at a higher rate than non-AI traffic and generate more revenue per visit, a ...

The carrier is giving Atmos Rewards members the ability to customize how they earn points — by distance traveled, price paid ...

The Midwestern grocer wanted to help its shoppers solve the eternal question of “what’s for dinner?” But first, it had to ...

A CRM that orchestrates enterprise-wide workflows, on the other hand, connects systems together to move context, approvals, ...

Chris Buckner joins the company as it looks to enhance the “meaningful experiences” it offers to Marriott Bonvoy members, per Chief Customer Officer Peggy Roe.

With its voice AI Poppy, the company is achieving a higher rate of customers transferring to a licensed human agent, higher ...