CX Dive spoke with the two retailers to understand how their AI assistants are helping shoppers navigate the tricky home ...

CX practitioners can hear from other leaders, analysts and executives and discuss strategies to surmount new and perennial ...

For decades, enterprise knowledge ran on one model: search and find. Content sat in repositories and the burden fell on the ...

Poppy is a cute name for a pet — and maybe for a voice AI agent, as well. Pet insurance company Pumpkin launched its voice AI agent Poppy in January to contact prospective customers and expedite ...

Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to ...

The Midwestern grocer wanted to help its shoppers solve the eternal question of “what’s for dinner?” But first, it had to ...

The feature lets customers ask for suggestions, place repeat orders, and complete order transactions without opening the app.

Customers will be able to choose from three personalized weekly rewards to use at partner restaurants and then receive ...

The busiest shopping period is approaching fast, and consumers’ plans for how they’ll approach their gift-buying sprees are ...