Hotel guests who can customize their rooms by selecting the layout, snack bar offerings, and softness of the pillows are more likely to become loyal customers of that hotel and recommend it to others.

NEW YORK--(BUSINESS WIRE)--More than half of hotels (56%) say they feel pressure to keep upgrading their tech, according to Hotels.com’s 2025 Hotel Room Innsights survey.* The annual survey of over ...

Hilton's hotel room designs vary depending on the type of property. The company often creates models of the spaces on site to test them out well before guests arrive. Nearly all the furniture Hilton ...

The art of the bunk bed.

Designers and hotel pros share the practical steps they never skip before visitors arrive.

In all operational areas, particularly guest rooms, the branded hotel guest experience improves year over year Staff service satisfaction among first-time guests at the hotel improved by 26 points ...