AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

ISG’s Research Director, Keith Dawson, says the contact center is becoming a customer engagement hub, forcing buyers to weigh AI governance, context, quality automation, and IT alignment alongside ...

Dr. Martens' Chief Technology & AI Officer Graham Calder shares how the iconic brand fixed its fragmented customer care operation.

CX Today covers news including CRM, Customer Engagement Platform, Customer Retention Strategies, RCS Business Messaging Software, WhatsApp Marketing Software and more.

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions.

AI agent security risks are rising as Medicare, Gemini testing, Manchester Airport, and CISA highlight access and identity threats.

SAP Connect 2026 SAP's customer-facing event spanning CX, commerce and AI-powered enterprise applications, held in Las Vegas and online.

Five9's customer event focused on AI-powered contact centre and customer experience technology.

For the people who build customer experience.Real journalists, real conversations.

This industry speaks in acronyms. We translate — in the articles, where terms get a dotted underline, and here, where every definition lives in plain English. consultation counts are public · the ...

Explainer · Community CXAre You Building Customer Communities on Borrowed Platforms?Sophie Wilson · Apr 16, 2026 Explainer · CRM & DataWhat Is the Real Role of CRM in Modern CX Architecture?Sophie ...