The CDP space re-invented itself in the past three years through AI agents and M&A. BlueConic CEO Melissa Murray Bailey helps us sort it out. The CMO role is evolving, from creative to technical, and ...

Hyper-efficient funnels may boost short-term performance while eroding trust and marketer agency. Here’s where to draw the ...

Despite decades of CX investment, companies still struggle to deliver the experiences they think they do. Here’s what’s getting in the way.

AI can support marketing implementation, but experienced marketers must guide strategy, evaluate work and stay accountable ...

What others say about your brand can influence how it appears in AI answers. Learn how to audit, update, and reinforce your ...

OpenAI is expanding ChatGPT ads with visual formats and better measurement, but bots are already inflating click through ...

Before adopting the latest AI tactic, look for evidence, experience, and results you can replicate — and make sure the solution solves a real problem.

Junior roles face an unprecedented AI squeeze. Here is how to build structured apprenticeships to preserve the supply of ...

Signal loss is forcing a shift to value-exchange collection and native identity resolution to protect pipeline revenue.

Local search behavior now straddles multiple platforms, with consumers traversing a 'verification loop' to find actionable ...

Connect buyer journeys, marketing influence, and revenue across the B2B sales cycle — beyond campaign-level reporting.

Faster service is part of AI’s promise. Customers aren't impressed when speed comes with unresolved problems and no easy way ...